Contact Rossville Water Restoration

What should you do before the crew gets to your Rossville home?

Safety comes first and stopping the water comes second. Everything after that can wait for the crew, so call as soon as the water is under control.

• Treat electricity as the first hazard, and don't walk into a flooded room while the lights or appliances in it are still on.
• If the water is coming from a pipe or an appliance, close the nearest shutoff valve or the main valve for the house.
• A full sump pit with a quiet pump usually means a power problem or a stuck float. Check the outlet and the breaker only if the floor around the pit is dry.
• Don't wade through water that came up through a drain. Close the door to that area and wait for the crew.
• If water is coming in from outside after heavy rain near the Wabash River, move valuables to a higher floor and stay out of moving water.
• Move rugs and electronics off the wet floor, and set squares of foil or plastic under furniture legs so the finish doesn't stain the carpet.
• The EPA's mold and moisture guide says water damaged areas and items should be dried within 24 to 48 hours to prevent mold growth, so it's worth calling as soon as the water is under control.
• Check your own policy before you decide whether to file. The Indiana Department of Insurance claim tips explain what to do before an adjuster visits.

What does the person who answers need to know?

Our team asks the same short set of questions on every call, because the answers decide which equipment goes on the truck.

• Where the water is coming from, and whether it's still running.
• If any of it came up through a toilet or floor drain, since that changes how the crew handles it.
• How deep the water is in the basement and whether it has reached the furnace or water heater.
• About how long the water has been sitting.
• Roughly when the house was built. Much of Rossville went up in the 1940s to 1970s, and the age points the crew toward likely trouble spots.
• Whether someone will be home to let the crew in.
• Whether you've called your insurance company yet, and either answer is fine.

If you don't know some of these answers, say so and the crew will check them when they get to the house.

What happens on site after you call?

The crew starts by finding the source and making sure it's stopped, and they check that the power in the wet area is safe before any equipment goes in.

With the source stopped, they use moisture meters to find where the water spread inside walls and under floors, and the crew photographs each area for the photo report.

Our water restoration manager is IICRC certified. The IICRC is the standards body behind S500, its standard for professional water damage restoration, now in its Fifth Edition from 2021.

The crew goes over the findings with you before anything is torn out, and the choice of whether to involve your insurance company is yours.

After extraction, drying equipment runs until the moisture readings say the job is done, with the crew checking in between.

Which details about Rossville homes help the crew plan?

Homes in Rossville span the 1940s to 1970s, and the age of yours tells the crew what kind of pipes to expect. Typical houses here are two story homes. You'll find full basements and crawl spaces around town, and the crew plans the drying differently for each. Some parts of Rossville sit low or near water, and outside water after a storm is handled differently from a plumbing leak. Galvanized supply lines still turn up in older homes here, and they're a common source of leaks at threaded joints. Mention any of this when you call, and the crew will plan around it.

Is your neighborhood in the Rossville service area?

The Rossville crew covers these neighborhoods:

• Downtown / South Plank Street Corridor
• Crestview Drive Area · built mostly in the 1960s to 1980s, most with basements
• N. Delphi Road Corridor
• N. East Street / Town Park Neighborhood · homes from the 1950s to 1970s, basements are common
• State Highway 26 West Corridor · built mostly in the 1900s

This number also takes calls from nearby Mulberry, Dayton, Flora, Frankfort, Delphi, Clarks Hill and Battle Ground. If you're not sure your street is in range, call and ask, and the person who answers will tell you whether a crew can get to you. You can read more about water damage restoration in Rossville and basement flooding.

What should you know before you call?

Who answers when you call this number?

Indy Roof & Restoration, founded by Aaron Christy in 2018, powers Rossville Water Restoration. Its BBB profile shows an A+ rating and accreditation since 2019.

It was named one of the 2025 Best Places to Work in Indiana in the small companies group. Aaron joined FOX59's Indy Now in January 2026 to talk about water restoration and protecting your home. The number on this page reaches the team any time, day or night.